ITIL Certification – Information Technology Infrastructure Library

WHAT IS ITIL Certification

ITIL (formerly known as the Information Technology Infrastructure Library) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific, but can be applied by an organization for establishing integration with the organization’s strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.

BENEFITS TO YOU

Increased profit potential and market share Better utilization of your time though improved resource management Saves you spending time and money on recurring problems, with many problems being resolved permanently first time round.

BENEFITS TO YOUR CUSTOMERS

Proof that you provide consistent, reliable and fit for purpose solutions Improve the customer / supplier relationship by responding proactively to customer feedback Issues are identified and resolved quicker, in many cases without the customer even knowing

BENEFITS TO YOUR STAFF

Increases job security through enhanced business performance Improves job satisfaction as employees are clear about what to do and how it is to be done employees are clear about what to do and how it is to be done Boosts morale and motivation through improved training capabilities

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