WHAT IS ISO 20121 – SUSTAINABLE EVENT MANAGEMENT
ISO 20121 is a management system standard that has been designed to help organisations in the events industry improve the sustainability of their event related activities, products and services. ISO 20121 describes the building blocks of a management system that will help any event related organisation. Organisations that successfully implement the standard will be able to seek independent recognition of their achievement through a process called ‘Certification’.
BENEFITS TO YOU
Increased profit potential and market share Better utilization of your time though improved resource management Saves you spending time and money on recurring problems, with many problems being resolved permanently first time round.
BENEFITS TO YOUR CUSTOMERS
Proof that you provide consistent, reliable and fit for purpose solutions Improve the customer / supplier relationship by responding proactively to customer feedback Issues are identified and resolved quicker, in many cases without the customer even knowing
BENEFITS TO YOUR STAFF
Increases job security through enhanced business performance Improves job satisfaction as employees are clear about what to do and how it is to be done employees are clear about what to do and how it is to be done Boosts morale and motivation through improved training capabilities